Return Policy

This Refund Policy outlines the terms under which FinaCMS ("we", "our", "us") provides refunds for its subscription-based software services.

1. Nature of Service

1. FinaCMS is a Software-as-a-Service (SaaS) platform providing loan management tools.
2. We do not provide financial services, loans, or act as a financial intermediary.

2. Subscription Fees

1. All payments made for subscriptions are for access to software services.
2. Fees may be charged on a monthly or annual basis.
3. All pricing is clearly displayed at the time of purchase.

3. No Refund Policy

1. All subscription fees are non-refundable.
2. No refunds will be provided for partial usage or unused subscription periods.
3. Once a subscription is activated, it cannot be canceled for a refund.

4. Exceptions

1. Refunds may be considered only in the following cases:
   1. Duplicate payment due to system error
   2. Incorrect billing due to technical issues
2. Approved refunds will be processed within 7–10 working days.

5. Cancellation Policy

1. Users may cancel their subscription at any time.
2. Cancellation will stop future billing but will not result in a refund.
3. Access will continue until the end of the current billing cycle.

6. Payment Gateway & Third-Party Charges

1. FinaCMS is not responsible for additional charges imposed by payment gateways or banks.
2. Such charges are non-refundable.

7. Disputes

1. Any disputes regarding payments must be raised within 7 days of the transaction.
2. We reserve the right to review and resolve disputes at our sole discretion.

8. Modifications

1. FinaCMS reserves the right to update this Refund Policy at any time.
2. Continued use of the platform constitutes acceptance of updated terms.

9. Contact Information

1. Email: support@finacms.com
2. Website: https://finacms.com